The Collective FAQ
What do I get access to as soon as I join?
When you join the Collective you get access to the program that is currently taking place/ the next upcoming program or masterclass. There is also a Collection playlist in the Guides section of the Collective Facebook group that has a large database of trainings for you to dive into ASAP.
I saw that XX program took place a month ago, if I join now can I get access to it?
When you join the Collective you get access to the current program/masterclass taking place or the one that is about to start. It does not give you access to previous programs. Because you have a full year ahead of you in The Collective, the program you are eyeing will most likely come back around! If you ever are unsure of what you get access to, you can message TeamXOgingy and they will support you!
What if I can't make a program, or feel like I get behind. How long do I have access to the programs?
Programs will take place live, however the replays are available for you to rewatch at any time. All programs* unless otherwise indicated are lifetime access and you can rewatch it whenever it suits you. We do suggest being in the live energy of the program as it is taking place if you can! However, the point of the Collective is for you to always have an abundance of trainings to dive into - at your pleasure!
Where do the programs take place?
All programs & masterclasses take place inside a private Facebook group. The lives are held on Zoom and streamed into the Facebook group. The replays are posted in the Facebook group as well.
What if I need to leave the Collective before my yearlong commitment is complete?
When someone commits to The Collective it is a year long membership where the price of the programs are heavily discounted. When someone decides to leave the collective early they are responsible for the selling cost of all programs and masterclasses that took place during the duration of the time in the collective.
Does the Collective include 1-1 time with Steph?
Unfortunately, no. The only way to get 1-1 time with Steph is to be in one of her higher level masterminds, or private mentorship. However, when Steph does live trainings she does interact with the comments of the livestream, and many programs include Q+A sessions!
How do I change my method of payment?
Please reach out to TeamXO either via email email@example.com or message TeamXO Gingy on Facebook and we will send a new payment link to you
For all programs and masterminds, if you are paying through a payment plan, you are responsible for completing each payment regardless if you leave the program or do not complete it in the time-frame provided. There are no refunds. For the Collective if leave prior to your year long commitment being complete you are responsible for the selling price of all programs and masterclasses that took time during the time you spent in the Collective.